Play 25 Privacy Policy — Your Data, Our Responsibility

Welcome to Play 25. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using the Play 25 platform, you are considered to have accepted the terms of this Privacy Policy.

We believe you should have full control over your personal data. That's why we operate with complete transparency — clearly explaining what information is collected, why it's collected, and how it's used is a responsibility we take seriously. play 25 is an online gaming platform serving users in Bangladesh, and we are committed to maintaining the highest standards of data protection.

This policy applies to the Play 25 website, mobile app, and all associated services. If you have trouble understanding any part of this policy, please reach out to our support team.

Play 25 collects two types of information — what you provide directly, and what is collected automatically as you use the platform.

Information You Provide:

• Full name & date of birth
• Mobile number & email address
• Current Address
• National ID number (for identity verification)
• Payment details — Mobile Pay, Nagad, or Rocket number
• Support Team Contact Details

Automatically Collected Information:

• IP address & device type
• Browser Information & Operating System
• Login activity and platform usage logs
• Transaction History
• Cookies & Tracking Data

Play 25 collects your information through several methods. It's important that you have a clear understanding of each:

• Registration Form: You provide this information directly when creating an account.
• KYC Verification: When submitting documents required for identity verification.
• Transaction Processing: Payment information is collected at the time of deposits and withdrawals.
• Cookies & Trackers: Automatically, while using the website and app.
• Support Contact: When contacting us via chat or email.
• Promotional Participation: When participating in bonuses or competitions.

We only collect information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.

Play 25 uses your information only for the specific purposes listed below. Your data is never used for any other reason:

Your data may also be used to meet legal obligations and regulatory requirements. In such cases, it may not always be possible to notify you separately.

Play 25 does not sell your personal data. However, limited information may be shared in specific circumstances:

• Payment Processors: To process transactions with payment gateways such as Mobile Pay, Nagad, and Rocket.
• Legal Authorities: In response to a valid request from a court or government authority.
• Fraud Prevention Services: Partnered with trusted providers to keep your experience secure.
• Technology Service Providers: Server and cloud infrastructure required to operate the platform.

When sharing data with third parties, we ensure they follow the same data protection standards we hold ourselves to.

Play 25 uses cookies on its website and app. Cookies are small data files stored in your browser that help us improve our services.

Types of Cookies We Use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: To monitor platform performance and stability.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features.

Play 25 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Data: Up to 7 years, in accordance with financial regulatory requirements.
• Support Contact: Up to 2 years after the issue is resolved.
• Log Files: Automatically deleted after 90 days.

Once the retention period expires, your data is securely and permanently deleted — no backups, no archives.

As a play 25 user, you have important rights over your personal data:

To exercise these rights, email us at support@play25.pro. We typically respond within 30 days.

Play 25 is strictly for adults (18+). We do not knowingly collect data from minors. Age verification is carried out at registration, and no one under 18 is permitted to use the platform.

If you believe a minor is using Play 25, please contact us immediately. Such accounts will be suspended at once and all associated data will be permanently deleted.

Play 25 may update this Privacy Policy from time to time. If any significant changes are made, you will be notified via your registered mobile number or email address.

Continued use of the platform following any changes will be considered acceptance of the updated privacy policy. We encourage you to review this page regularly. The date of the most recent update will always be displayed at the top of the page.

If you have any questions or concerns about our Privacy Policy, please get in touch. We're always here to help:

• Email: support@play25.pro
• Live Chat: Click the chat button at the bottom right of the platform
• Support Hours: 24 hours a day, 7 days a week

We generally respond to data protection requests within 30 business days. For urgent matters, please use live chat.