Play 25 Terms & Conditions — Clear, Simple & in English

These terms and conditions apply to the use of the play25.pro website and its associated mobile application (collectively, the "Play 25 Platform"). By accessing the Play 25 Platform, registering an account, or using any of our services, you are considered to have accepted these terms.

These terms and conditions are governed by the applicable laws of Bangladesh. Play 25 reserves the right to amend these terms at any time, and any changes will be published on the platform. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

This document is a legal agreement between you and play 25. Please read each section carefully. If you have any difficulty understanding a particular term, contact our support team.

To register on play 25, you must meet the following eligibility criteria:

• You must be at least 18 years old.
• You must be a resident of Bangladesh.
• Only one account is permitted per person.
• All information provided at the time of registration must be accurate and up to date.
• If you currently have a suspended or banned account on play 25, you will not be permitted to open a new one.

During registration, you must provide an active mobile number, your full legal name, and a valid email address. Play 25 may request a national ID or other documents for identity verification at any time. Failure to verify your identity may result in your account being temporarily or permanently suspended.

You are solely responsible for keeping your account password and login credentials confidential. Any unauthorized access to your account must be reported to us immediately.

Play 25 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Deposits are generally credited instantly, though occasional delays may occur due to network issues.

The following rules apply to all withdrawals:

• Withdrawals can only be made to the same payment method used for the deposit.
• The minimum withdrawal amount is ৳500.
• Each withdrawal request is typically processed within 15 minutes to 24 hours.
• Large withdrawal amounts may take additional time to process due to security verification.
• Withdrawals to third-party accounts are strictly prohibited.

Play 25 reserves the right to place a hold on any withdrawal if fraudulent activity is suspected. In such cases, the user in question will be asked to provide the necessary documentation.

Play 25 regularly offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus has its own terms, which are clearly stated on the offer page.

General bonus terms:

• Each bonus offer can only be claimed once, unless stated otherwise in the offer.
• Bonus wagering requirements are typically 10x to 30x the bonus amount.
• If wagering is not completed within the specified timeframe after claiming a bonus, the bonus will be forfeited.
• You cannot have more than one bonus active at the same time.
• Play 25 reserves the right to modify or cancel any bonus offer at any time.

If bonus abuse is suspected — such as claiming bonuses through multiple accounts or completing wagering requirements with sham bets — the relevant account's bonuses will be voided and the account will be closed.

Play 25 offers Sports Betting, casino games, live games, lottery, and other gaming services. Each game has its own rules, which are described on the game page.

Special rules for Sports Betting:

• Once a match has started, bets already placed cannot be cancelled or changed.
• If a match is cancelled, the staked amount will be refunded.
• Odds in live betting may change due to network delays — play 25 will process payouts based on the last confirmed odds.
• Play 25 reserves the right to void any bets placed at clearly erroneous odds.

Play 25 uses certified Random Number Generators (RNG) across all games to ensure fair and unbiased results. If you have a dispute regarding any game outcome, you must notify the support team within 24 hours.

The following activities are strictly prohibited on play 25. Any violation may result in permanent account closure and forfeiture of your balance:

• Any form of fraud or system manipulation.
• Playing games or placing bets using automated bots or scripts.
• Operating multiple accounts under the same identity.
• Playing games in collusion or secret arrangement with another player.
• Using the platform for money laundering or any other illicit financial activity.
• Harassing, threatening, or engaging in misconduct toward other users.
• Attempting to hack or carry out a cyberattack on play 25's systems.
• Opening an account using a fake or another person's identity.

Play 25 may temporarily or permanently suspend an account in the following circumstances:

• In the event of a breach of these terms and conditions.
• In the event of a failed identity verification.
• In cases of suspicious financial activity.
• When the user requests account closure themselves.
• If the account has had no activity for an extended period (12 months).

You can also request an account closure at any time by contacting our support team. Any withdrawable balance will be returned to you before the account is closed.

Play 25 takes the protection of your personal information seriously. To learn how we collect, use, and safeguard your data, please refer to our Privacy Policy Full details are provided below.

In summary, we use your information to:

• Used for account management and identity verification.
• Used for processing transactions and ensuring security.
• Used to meet legal and regulatory obligations.
• We do not sell to any third parties.

Play 25 is not responsible for the following:

• Losses resulting from internet connection interruptions during a game or bet.
• Service disruption caused by an issue with your device.
• Transaction delays caused by third-party payment gateways.
• Financial losses resulting from unauthorized access to another user's account.

Play 25 is committed to maintaining a high standard of service. However, we apologise for any temporary service disruptions caused by technical issues, and compensation may not be possible in such circumstances.

If you have a concern or complaint, please contact our support team first. Most issues are resolved within 24 to 48 hours.

Dispute resolution process:

• Step 1: Submit your complaint via support chat or email.
• Step 2: The play 25 team will review the matter and gather any necessary information.
• Step 3: A decision will be communicated via email. Play 25's decision will be considered final.

Play 25 reserves the right to update these terms and conditions at any time. For significant changes, a notification will be sent to your registered mobile number or email address. Continued use of the platform after any such changes will be considered acceptance of the new terms.

This page always displays the date of the latest update, so please check back regularly to stay informed.

If you have any questions or comments about these terms and conditions, please get in touch with us:

• Email: support@play25.pro
• Live Chat: Click the chat button at the bottom-right corner of the platform.
• Support Hours: 24 hours a day, 7 days a week

We typically respond to all emails within 24 hours. For urgent matters, please use live chat.